Refund policy
Return & Refund Policy (Pakistan)
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- All tags must be attached
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
How to Request a Return
To start a return, contact us at:
khattakgkhattak858@gmail.com
Once your request is approved:
- We will provide return instructions
- You will be informed where to send the parcel
⚠️ Important: Items sent back without prior approval will not be accepted
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Used or worn clothing
- Customized or personalized items
Exchanges
We do not offer direct exchanges.
To get a different item:
- Return the original product
- Place a new order after approval
Refunds
- Once we receive and inspect your return, we will notify you
- If approved, your refund will be processed within 7 business days
- Refunds will be issued to your original payment method
⏳ Please note: Banks may take additional time to process the refund.
If you haven’t received your refund after 7 days, contact us at:
khattakgkhattak858@gmail.com
Return Shipping
- Customers may be responsible for return shipping costs (unless item is faulty or incorrect)
